General conditions of Sale
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The customer must agree to our terms and conditions at the time of booking.
- Full payment is required at the time of booking to ensure confirmation of the reservation. If Blue Line is able to provide the service, it will send a confirmation email with detailed booking information. If Blue Line is unable to provide the service, a cancellation of the booking request will be sent by email. All payments made for a booking will be refunded, if it is cancelled by Blue Line .
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Where two or more people are included on the same booking, the person making the booking shall be deemed to be acting as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.
- The confirmation fax or email is your ticket. This must be presented to the Blue Line driver for both the outward and return journeys.
- Where a booking is made by telephone, the booking is subject to, and the client accepts, Blue Line 's Terms and Conditions.
- The destination and pick-up addresses on your ticket are the addresses to which you will delivered and collected. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with Blue Line 7 days prior the date of travel. Any modifications to a booking are made at the discretion of Blue Line and will be subject to an ad mini stration fee ( mini mum 15€).
- It is the responsibility of the client to ensure that all the information on their Blue Line final confirmation email is correct. Blue Line accepts no responsibility for incorrect information given by a customer that results in either a flight being missed or a driver failing to be at the arrival airport in question to collect a customer(s).
- During busy/high season periods, Blue Line reserves the right to sub-contract out to other transport companies to guarantee transfers. In this case, our Terms and Conditions remain the same.
- In case of delays to flights, it is the passenger’s responsibility to contact Blue Line . The Blue Line vehicle will wait for the client at no extra charge for up to 90 minutes after the flight’s scheduled arrival time. For flights delayed over 90 minutes, the customer will be liable for a waiting fee of €30 for each additional hour or part thereof. This charge must be settled prior to the vehicle’s departure.
- If passengers fail to inform Blue Line that they have missed a flight, the driver will wait for up 90 minutes after the flight's scheduled arrival time. After this time, the transfer will be cancelled and no refund given.
- Customers are entitled to cancel a reservation by email or fax. Cancellation must be made at the latest 14 days before the time of travel. In the event of the cancellation by the customer of a booking, Blue Line reserves the right, at its absolute discretion, to refund any monies paid minus an ad mini stration fee of €60. The client will receive an email confirming the cancellation of the booking together with a cancellation reference number.
- In the case of non-payment of a booking, Blue Line reserves the right to cancel your transfer at any time.
- Customers are limited to two items of luggage, including a ski or a snowboard bag. Any excess baggage must be declared at the time of booking to ensure that the correct vehicle is used for the transfer. In the event of a client having excess baggage, Blue Line reserves the right to charge an excess baggage fee or to refuse to transport the items in question.
- All Blue Line vehicles are fully insured (under a special insurance contract specifically designed for the transport of travellers), as required under French law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check the clauses concerning luggage and personal property in their travel insurance.
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All luggage must be clearly labelled with the owner’s name and destination address.
- Alcoholic drinks are not allowed in Blue Line vehicles. Blue Line reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
- Smoking is not permitted in Blue Line vehicles.
- Blue Line will endeavour to carry the passenger with the mini mum discomfort and inconvenience to his or her destination at the time shown on the ticket. However, Blue Line will not incur any liability whatsoever if circumstances beyond its control prevent the achievement of this responsibility. We advise you to check your travel insurance.
- The following are examples of circumstances which are not within our control:
Exceptional or severe weather conditions; unforeseen traffic delays; demonstrations; strikes/industrial action by third parties; vandalism and terrorist attacks; accidents causing delays to the vehicle; deaths and accident on the road; the vehicle being held or delayed by a police officer or government official; restricted vehicular access; other circumstances affecting passenger safety; problems caused by other customers; breakdown of vehicle...
- If Blue Line fails for any reason within its control to deliver its passengers to their confirmed destination, Blue Line will provide a suitable alternative means of transport such as another coach, train, private car, taxi etc. Any reimbursement made by Blue Line for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.
- Your statutory rights are not affected.
- Blue Line ’s Terms and conditions are governed by French law
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